Published on 8/15/2017
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Why is my concrete truck always late?
Standing around waiting for concrete is a common occurrence. But whose fault is it?
Cover photo by Tim Gouw on Unsplash
Why is my concrete truck always late?
"Heading in for a sausage sandwich on the way to your pour"
Photo by Mike Wilson on Unsplash
Many concreters reckon their concrete truck is late each morning because their concrete truck driver has pulled over to buy a pie, sausage sandwich and a cup of coffee. Or perhaps their driver forgot to fuel up their truck the night before. Though talk to the concrete truck driver and they are going to tell you its them that is constantly waiting for concreters. They say concreters are often still forming up when their concrete truck arrives. They say that on many occasions they are in their truck waiting for the concrete pump to set up. Then there's always the "caught in traffic" excuse. Now that's a good one.
From the concrete plants perspective their may well be a good excuse as to why their concrete truck is late to site. The concrete plant dispatcher is always caught in the middle between trying to make on-time deliveries, and maintaining high levels of production. They have to cope with concrete trucks being caught on site as a result of slow deliveries elsewhere and other variables . "Sorry mate, one of my finishers called in sick, we're going to be a bit slower today", is a common excuse. Either way the dispatchers are often left with their back to the wall, handling calls from irrate concreters and customers who are left on site waiting for concrete. Whether its the plant or a concrete truck that has broken down, or a driver that has no GPS tracker and is lost somewhere on the way to site, they don't care. They just want their concrete, they've paid for it and they're waiting.
So why are concrete trucks late and what can be done to resolve this age old problem. Well perhaps not too much. The truth is concrete plants are all about maximising productivity. They see it as uneconomical to have surplus trucks and drivers in their yard on stand by in the event of a breakdown, a driver calling in sick or additional loads being called in. More often than not if a concreter is slow discharging their load on site, the next customer just has to wait. There is no other truck available to take up the slack and make up for lost time on the earlier delivery. The almighty dollar means concrete plants are cut to the bone allocating just enough trucks to cover their work load. If a concreter miscalculates their order and requires a message, all hell breaks loose as another truck is taken out of the loop and that means more late loads and more irrate phone calls.
"Caught in traffic" now that's always a good excuse
Photo by Denys Nevozhai on Unsplash
Batchers and concreters do need to keep up good communication. You can help the dispatch office by keeping them informed of anything that happens that might back their schedule up. Be realistic about the time it's going to take to unload a truck. Let dispatch know if pours are going to take extra time. Give dispatch plenty of advance notice. If you are planning a very big pour, let dispatch know days or even a week in advance. If you give dispatch a "on a ring" order, you should still confirm the order a couple of hours ahead of time. Dispatch does not sit on trucks for customers to call and release them. A two hour notice to make or change your order gives dispatch time to make a timely delivery of your concrete. The more information that you give dispatch about what you are doing, the better able they are to work with you. Keep them informed of problems that arise on the job.
Both batchers and concreters need to be clear on job site addresses, or nearest intersections, and suburb loocations when placing orders. Once again communication needs to occur well in advance as most concrete is loaded approximately 45 minutes before it is due on site. Late notice is often too late.
When all else fails, if you are experiencing late loads from the same plant or company, just walk. Remember cheap concrete is often the most expensive when you take into account the down time spent waiting for your concrete truck to arrive. Search around for another concrete provider who has a reputation for being on time and giving good service. Believe it or not they do exist. Some even provide you with a "on time" guarantee.
Check in with some of our concrete providers to find out more at :
In Brisbane : https://www.concretebroker.com/VCAMobile
In Melbourne : https://www.concretebroker.com/concretesales
Related Articles :
IN BRISBANE? NEED CONCRETE?
Ever thought about an On Time Concrete Guarantee? : https://www.concretebroker.com/Blog/View/156
Ever thought about driving a concrete truck : https://www.concretebroker.com/Blog/View/23
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